We value your business and your satisfaction is of paramount importance to us, however, in the unlikely event that you may wish to return the purchased item within the statutory “cooling off” period of seven business days from the date of receipt, we can offer you an exchange or a complete refund including any delivery charges that you may have incurred. products that are special orders that have been customized such as Apple, Blackberry and HTC products are excluded from the above returns policy.
Once your order has been submitted Karalux is immediately beginning the process of production of your order. Karalux understands sometimes customer have a change of heart and wish to cancel their order. Because of the particularity of gold plated phones, Karalux only gilds after receiving orders and client’s payment. We will refund according to follow rate:
• 100% refund if we did not glided products.
• 70% of your total amount will be charge if we finished gold plated product but we have not sent it.
• You will not get refund if you received products.
The Lifetime Guarantee offered is for the customisation of all Karalux products, all warranties will be void if the Clear coat protection has been removed of damage caused by any attempt of removal, negligence, misuse or over charging.
Please feel free to contact us to discuss returns.